27 09 2017 - Is building walls around hospitals the next step?

In a society where conflict between people and groups is on the increase, healthcare staff are feeling more and more exposed. Incidents are gradually becoming more severe and the need for trained security staff and vigilance has grown.

Recently, headlines were made when friends and relatives accompanied a criminal, who had been the victim of a gunshot wound, to hospital. When the police arrived, tensions quickly arose, and the probability of a positive outcome became uncertain. This same feeling of uncertainty soon spread to other patients, and the police were asked to remain outside in a safe zone, instantly shifting the hospital’s focus to the situation’s eventual resolution, rather than to patient care.

Luckily, criminals with bullet wounds are a rare occurrence in hospitals. Rather, individuals complaining of disorientation are more common, as are those under the influence of drugs –both of which could cause situations to quickly intensify, becoming fraught with tension and stress.

While initially seeming harmless, people in an unstable, unbalanced state of mind can rapidly become aggressive and unreasonable, escalating an initially normal situation into one far more serious. With this in mind, what can be done to ensure that hospitals continue to be safe spaces for those in need?

Is building high walls, fences or barricades the next step?

Hospitals are by and large extensive, open spaces, where effective communication and collaboration are the keys to ongoing security and safety. Thanks to the senses of hearing and sight, those working within hospitals can keep others apprised of any ongoing or heightened situations.

Which begs the question –should this information be communicated to others once it is gathered? Efficient communication in real time can give crucial context to a situation, allowing those in charge to make the right decisions at the right time, helping to prevent minor incidents from becoming major catastrophes.

A system perfectly optimized for smartphone use, C-One can be installed on a user’s cellphone and operated anywhere, anytime. By interacting with the system, groups of people are able to collate and distribute information quickly and appropriately, similar to the speed and reach of social media. Individuals are able to collaborate on tasks, known as ‘cases’ within the C-One system, which can range from minor daily duties to more complex incidents.

By sharing texts, images, video and audio, each user is able to be part of the conversation simultaneously, and can help to create a comprehensive view of the case at hand in real time. Doctors, nurses, security staff and management will all be able to communicate easily via the same system, allowing police officials to track the development of an occurrence no matter where their location.

By installing the C-One secure channel on your computers, unauthorized users will be automatically prevented from gaining access, while the system’s security architecture and accurately defined roles will allow you to control user access for all authorized personnel on a case-to-case basis. The central communication panel (SAM-central) will provide management with an instant case overview, and allow the following and guidance of all ongoing cases in real time, 24 hours a day, 365 days a year. What’s more, in addition to increasing security, the system is also able to save time, money and resources. Quality information leads to more informed, strategic decisions, which in turn leads to more effective crisis management, and the avoidance of costly emergency protocols and procedures.

It’s a fact of life that’s no-one’s safety is guaranteed at any one time. As such, effective security is about minimizing risks and managing their consequences as efficiently as possible. Healthcare staff are one of our most valuable societal resources, and are therefore deserving of a safe, stress-free working environment.

Just as new laws and legislative opportunities are helping to strengthen employees’ legal rights, so too is C-One helping to enhance employee safety and mitigate on-the-job hazards –a vital solution that could start benefiting you from today onwards.

Click here to download our White Paper “C-One for hospitals”

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