07 03 2017 - HOSPITAL SECURITY
A hospital is a large, open facility with a considerable number of people who pass through it. These include nurses, other medical staff, patients, relatives, visitors, suppliers, hospital employees and more – all with different agendas. Health, peoples’ lives, personal safety and security are top priorities at hospitals. In order to manage that, all hospital personnel, not just security staff, need to be able to identify threats and risks as they occur. Awareness is raised through experience and analyses of incidents and shortfalls, which helps formulate plans to manage them; to be able to act efficiently in the case of both minor incidents and/or large crises.
Leverage the world’s best sensor
Sensor technology is on the rise with the emerging Internet of Things, including motion detection sensors, video technology and much more. The best sensor, however, is perhaps not what you are thinking of, at this moment; it is a sensor that can gather all types of information continuously while being able to process the information instantly. Of course I’m talking about the human sensor. It’s still the world’s best sensor by far. At a hospital, or in any other large and open facility, people are key to the safety of others.
Technology can support and empower people to act as sensors and increase the opportunity for people to take initiative and responsibility. This, in turn, increases hospital’s capability to react efficiently in crucial situations. Social Media Communication (SMC) supports the human sensor. Incidents can be reported in many formats i.e. text, pictures, sound or video. That is how we communicate privately, so why should professional communication be any different? Using existing telecom and Internet infrastructure and smart phones, communication becomes intuitive and familiar, and is available to everyone, everywhere.
Concepts that create new ways of looking at safety and security in hospital solutions should be supported. Encouraging proactivity and increasing reactive capability ultimately provide safety and trust. The SMC concept and the fact that it works virtually everywhere enables people, the “crowd”, to play an important part of the solution. While CCTV and other surveillance equipment might provide relevant information it does not create trust – people trust people. A communication solution in a sensitive environment must therefore adhere to this principle and allow for people to take responsibility. It enables risk readiness at the hospital and supports operational control.
Holistic Situational Management
In large environments, with many different groups of people, situations can change fast and it can be difficult to filter relevant information and its source, while still having control of the bigger picture. The C-One provides operational information both from central and local perspectives and is supported by situational awareness management using information gathered from the “crowds” and the “human sensors”. Communication is flexible, where recipients are defined depending on specific incidents and reports, thus allowing management to allocate staff as needed and sending the right person to the right place. This Holistic Situational Management approach offers comprehensive operational control while increasing hospital risk readiness.
Develop a new communication structure
New modern ways of managing collaboration and communication allows hospital to build smart security solutions. Solutions that empower the organization, allow structured communication and increase risk readiness.
It is built on Crowdability™ and leverage the world’s best sensor – the human being.
The first steps towards this concept are now being taken by organizations like “Karolinska Universitetssjukhuset” in Stockholm, Sweden, bringing hospital security to the next level.