13 02 2017 - Involve the people that care about the safety and security in your environment!
Involve the people that care about the safety and security in your environment
This week we would like to share a couple of experiences pertaining to critical environments and also mention our own breakfast seminar we held this week. The Digigov conference in Stockholm also discussed the progress of digitalization within authorities and companies and how efficiency gains can be accomplished. Digitalization is certainly a hot topic and it’s in many people’s mind right now.
The quest for efficiency within organization drives digitalization. Before technology is applied, you need to answer the question “What are we going to do?”, “What are the processes we shall innovate or improve? “ and “How are we going to do that?”, from an organization perspective and process perspective.
Many times, the most cumbersome work, implementing technology, is to align the organization, its operational processes with what the technology has to offer. If operational processes need a new thinking and supporting technology is innovative, more people will ask “why” with arguments such as “it has worked before and why do we need to change?”, but sometimes change is required and change need brave catalysts, drivers and innovators.
Reaching for “100%” coverage by deploying technology and dedicate security staff is costly
Significant infrastructure investments in critical environments are being made to combat threats of ultimate violence, incidents and anomalies. A significant manpower is also put into the process of securing these environments drawing significant operational costs.
Ultimately, to secure a large site operating retail or air transportation, requires enormous costs as you try to approach 100% coverage.
People – an untapped resource when improving safety and security towards “100”
Resilience of such environments must involve people working there and that does not have security as a primary task in their work description.
People that spend their workdays in such environments everyday, are the best people to detect anomalies and is one of the best sources for predictive detection of threats or incidents. Their ability is simply extraordinary in comparison to the average visitor, or someone who is unfamiliar to the environment.
Awareness training and communications
Training is needed to equip people with simple guidelines of what to look for. Furthermore they need the ability to communicate in a structured way with management, decision makers and co-workers. Communication that provides support for mesh based and ad-hoc collaboration become important and a facilitator for a resilient process.
Resilience mitigates risk of becoming a target
If people are willing to participate in this first step (being a sensor) of a resilience process, the next steps in a collaborative effort to provide situational awareness is probably easier. These steps are aimed at refining the information and improve the analysis and hence the ability to make better decisions faster. Timeliness in such a process is important. If a critical infrastructure environment can restore to normal operation faster, the attractiveness of that environment being a target for any type of threat decreases significantly. The pay back also comes in the commercial and operational dimension. Irrespective of if you are driven by profitability or has an assignment to maintain a municipality or government function, the objective is 100% operational, i.e. open for business.
A resilient process involving more people working in a critical infrastructure environment reduces the risk of threats and creates an efficient and profitable environment in everyday anomalies and incidents as well. Two good things working in the same direction should allow for an easy digitalization and change project.
This week we hosted a breakfast seminar for potential customers. The theme was communication, collaboration and crisis in large organisations. We hosted the new chairman of the security delegation of the Confederation of Swedish Enterprise, Thomas Lundin, who emphasized the need for more and efficient collaboration between authorities and organisations in the society. Our customer Karolinska University Hospital presented how they use our communication platform C-One to work more efficient and create redundancy in their work in the security department and in collaboration with the different divisions within the hospital.
The seminar was a good platform for sharing insights and it also provided a place to network between the participants. More will come.